From time to time there is a need to empty temporary files the browser may store in local memory. Clearing browser cache has several benefits, not least of which is ensuring your browser gets the most recent version of the web app and may even speed up the service on your machine with the additional memory. Here is how to clear your [...]John Levesque
General support articles for resolving common support inquiries.
If you do not have GSuite and instead registered your existing business email with Google Services, but have accidentally linked it to your personal gmail, here is how you can disconnect it from your personal email. Issue: When I sign into Lolly Law and authenticate as “email@example.com” it just signs me in as [...]Todd Levesque
Microsoft made an unannounced patch (KB3170008) to Office Excel end of July 2016 that prevents web tables with xls extension from opening. This affects all files of this type on the internet and not just those downloaded from Lolly. Users who have installed this patch will see a blank screen when opening the file. There are no error [...]Todd Levesque
Introduction While the Client Bridge already allows for intakes to be assigned to a client so that they may respond to those questions via the Client Bridge, there are situations in which you may need a client to fill out information for another Contact in the system. Some examples include: An HR representative may need to provide some [...]John Levesque
Because Lolly connects to other Google services using the OAuth 2.0 framework, it makes it easy and fast for the system to automate actions like accessing a folder or creating an event on the calendar. But occasionally, the OAuth system might invalidate or expire your token. When that happens you might see something like this: This [...]John Levesque